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Market Testing: Getting It Right

OK – you’ve decided that you’re going to market test one or more of your FM services (if you’re not sure that this is the right thing to do – and it may not be - then go back and have another look at Part 1 of this series). How do you ensure a successful outcome?

The Tipping Point

Most of us can paint a wall, put a shelf up, perhaps even do some basic electrical or building work. Eventually though, however great your DIY skills are, you come to a ‘tipping point’; this is the point where although you can understand what needs to be done and even feel you might like to try your hand at it, you acknowledge that someone who has both the specific skills for the task, allied with years of experience actually doing it, is going to do a better job than you.

What the future provision of FM and Estates Services should look like 

Following on from the Carter Review many Health Trusts are grappling with the issue of what the future provision of FM and Estates Services should look like.

Our Group Chief Executive, Doug Bailey, provides some insight into this dilemma.