GK Transformation were commissioned by University Hospitals Bristol NHS Foundation Trust (UHB) to undertake a trust wide review of their portering service provision. The service, which had been the subject of many incremental changes over the years, needed to be aligned with the current and future needs of the Trust, reflecting the coming together of a number of specialist hospitals with the Bristol Royal Infirmary to create a unified organisation.
GK Transformation undertook a forensic analysis of the current service; looking at existing service demands, service patterns, staffing, systems and costs. These were then measured against GK Transformation extensive benchmarking database to give a quantitative measure of existing system performance against financial, staffing and service quality dimensions.
GK Transformation conducted extensive stakeholder interviews to distil the medium-term changes in clinical services and their associated requirements for portering services. We investigated how increases in both clinical throughput and average number of portering requests per in-patient spell need not translate into increased numbers of porters.
Our final report to the client quantified optimum arrangements for both the current service requirements and future scenarios. Nor was this an isolated exercise in modelling: Our report included immediate recommendations to better align the portering service with clinical requirements together with risk assessed action plans.